Shipping policy

SHIPPING POLICY

Last updated: October 30, 2026

Every Lierro order ships with tracking, free of charge, worldwide. Here is exactly what to expect from the moment you place your order.

FREE TRACKED SHIPPING

Shipping is free on every order, to every destination we serve. No minimums, no hidden carrier fees.

ORDER PROCESSING

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). During this time your order is picked, quality-checked and packed. Orders placed on weekends or holidays begin processing on the next business day.

ESTIMATED DELIVERY TIMES

Transit times start once your order has been dispatched and are counted in business days:

  • United States & Canada: 8–15 business days
  • United Kingdom & Ireland: 8–15 business days
  • European Union, Switzerland & Norway: 8–15 business days
  • Australia & New Zealand: 8–15 business days
  • Other destinations (UAE, Israel, Japan, South Korea, Singapore, Hong Kong, Malaysia): 10–18 business days

Total time from order to doorstep is therefore typically 2–3 weeks. Estimates are based on carrier performance and may be affected by customs inspections, peak seasons (Black Friday, December holidays), weather or carrier disruptions. If your order has not arrived within 25 business days of dispatch, contact us and we will resolve it.

TRACKING

Every order receives a tracking number. You will get a shipping confirmation email with your tracking link as soon as the parcel is dispatched, and you can follow it at any time on our Track Your Order page. Tracking may take 2–4 business days to show its first scan while the parcel enters the carrier network.

CUSTOMS, DUTIES AND TAXES

For most destinations and order values no additional charges apply. Where local authorities do assess import duties or taxes, these are the responsibility of the recipient. Lierro does not control customs procedures.

SHIPPING ADDRESS

Please make sure your address is complete and correct at checkout. If you spot a mistake, email us immediately at contact@lierrowear.com with your order number. We can usually correct an address before dispatch; once a parcel has shipped, changes may not be possible.

LOST, DELAYED OR DAMAGED PARCELS

If tracking shows no movement for 10 business days, shows delivered but you cannot locate the parcel, or your order arrives damaged, email contact@lierrowear.com with your order number (and photos, if damaged). We will open a carrier investigation and, where the parcel is confirmed lost or damaged in transit, send a replacement or issue a full refund.

CONTACT

Lierro Customer Care
Email: contact@lierrowear.com
We reply within 24 hours on business days.