Refund policy

RETURN & REFUND POLICY

Last updated: October 30, 2026

At Lierro, we want you to feel confident with every purchase. You have 30 days from delivery to return your order, and size exchanges are always free.

30-DAY RETURNS

You have 30 days from the date your order is delivered (as shown by carrier tracking) to request a return. Requests made after this period cannot be accepted, except where required by applicable law.

FREE SIZE EXCHANGE

If your size does not fit, we will send you the correct size at no cost to you — you pay nothing for the exchange and nothing for shipping. Email contact@lierrowear.com within 30 days of delivery with your order number and the size you need, and we will arrange it. Exchanges are subject to availability; if your size is unavailable, you may choose a different colour or a full refund.

HOW TO REQUEST A RETURN

Email contact@lierrowear.com with your order number and the reason for the return before sending any item back. Our team replies within 24 hours on business days with return instructions and the correct return address. Please do not send a return to the address shown on your parcel without first contacting us.

RETURN CONDITIONS

Returned items must be in their original condition: unworn (indoor try-on only), unused, with all original tags, packaging and accessories. Items returned worn, damaged, altered or incomplete may not be eligible for a refund, or may be subject to a partial refund.

RETURN SHIPPING

Lierro covers return shipping costs. You will never be asked to pay to return an item or to exchange a size. Original shipping charges are refunded in full on any approved return.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us at contact@lierrowear.com within 30 days of delivery with your order number and clear photos or a short video. We will send a replacement or issue a full refund, at no cost to you.

CANCELLATIONS AND ORDER CHANGES

If you need to cancel or modify an order, contact us as soon as possible at contact@lierrowear.com. Orders can be cancelled free of charge before they are dispatched (usually within 1–3 business days of purchase). Once an order has shipped, it can no longer be cancelled; you may return it under this policy.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome within 3 business days. If approved, the refund is issued to the original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.

YOUR LEGAL RIGHTS

Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.

CONTACT

Lierro Customer Care (IMP BRANDS LLC)
Email: contact@lierrowear.com